Operations & Support
24/7 Operational Support
Real-time monitoring, proactive incident management and expert technical support to ensure your service continuity
99.9%
Guaranteed Uptime
<30min
Response Time
24/7
Support Available
500+
Incidents Resolved/Month
Comprehensive Support Services
A complete range of services to ensure your infrastructure reliability
24/7 Monitoring
Continuous surveillance of your systems and applications
Incident Management
Fast and efficient problem resolution
Multi-Level Support
Technical assistance tailored to your needs
Reports & Analytics
Dashboards and performance metrics
Service Level Agreements (SLA)
Choose the support level adapted to your critical needs
Bronze
4 heures
Response Time
Availability
99.5%
Support
8h-18h
Included:
- Monitoring de base
- Support email
- Rapports mensuels
Silver
2 heures
Response Time
Availability
99.9%
Support
24/5
Included:
- Monitoring avancé
- Support téléphone
- Rapports hebdomadaires
- Maintenance préventive
Gold
30 minutes
Response Time
Availability
99.99%
Support
24/7
Included:
- Monitoring complet
- Support prioritaire
- Rapports en temps réel
- Équipe dédiée
Our Support Process
A structured approach for fast and efficient resolution
1
Detection & Alert
Proactive monitoring and automatic alerts for anomalies
2
Analysis & Diagnosis
Quick identification of the root cause
3
Resolution & Action
Immediate intervention according to established procedures
4
Documentation & Improvement
Incident report and recommendations to prevent recurrences
99.9%
Guaranteed uptime
24/7 Support